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If your question is not answered here please either contact sales@northeasternarms.com for sales inquiries, or support@northeasternarms.com for all other inquiries.

Contact Information
I wish to speak to an North Eastern Arms representative, who do I contact?
Can I contact North Eastern Arms by phone?
Do you have a representative in my area?
How else can I follow up on North Eastern Arms news?

 Dealer Inquiries 
How do we become an North Eastern Arms dealer?
What is your dealer policy?

 Warranty
What is your warranty policy?
What is not covered by your warranty?
If I believe that I have a warranty issue who should I contact?

 NEA-15 rifle Specific
What is the break-in process for my rifle?
Will your components work in any AR-15?
Are your barrels chrome lined?
Are your rifles 100% made in Canada?

 Legal 
Privacy Statement
Copyright and Trademark Notices
Liability Disclaimer
 

 

 Contact Information

- Q: I wish to speak to an North Eastern Arms representative, who do I contact? 
- A: Please refer to our contacts page for a list of email addresses to reach the appropriate department.

- Q: Can I contact North Eastern Arms by phone? 
- A: Because of the volume of inquiries we receive, we ask that all initial communications be made through e-mail. This ensures that the person best able to address your inquiry is able to deal with it directly and promptly. Once a North Eastern Arms representative has contacted you and you wish to discuss your inquiry further by phone, contact information will be provided at that time.

- Q: Do you have a representative in my area? 
- A: Please refer to our contacts page for a list of regions in which we operate.

- Q: How else can I follow up on North Eastern Arms news?
- A: You can follow us on Twitter at @nea_firearms or our Facebook page at NorthEasternArms.

 

Dealer Inquiries 
- Q: How do we become an North Eastern Arms dealer?
- A: Please see our contacts page to speak to one of our regional sales representatives. They will respond to your request usually within 48 hours. North Eastern Arms has several price points to suit your type of business and there are no minimum orders. 

- Q: What is your dealer policy?
- A: North Eastern Arms dealers; promote, resell, and stock our firearms and accessories. Since the inception of our company, our business model has always been to sell the products that we design, develop, and manufacture through a worldwide network of dealers. We greatly respect the dynamics of the distribution network; and we work to support and protect our dealer chain.


Warranty
- Q: What is your warranty policy?
- A: Please see our Warranty Page for full instructions.


NEA-15 rifle Specific

- Q: What is the break-in process for my barrel?
- A: For full break in instructions, please refer to the NEA15 Rifle Manual here.

- Q: Will your components work in any AR-15?
- A: Our components are made to meet or exceed the MIL-Spec and are compatible with any standard AR-15 rifle. 

- Q: Are your barrels chrome lined?
- A: No. We subject all of our barrels bores to our proprietary ARC + processing, an advanced form of nitro-carburizing. This provides superior corrosion resistance, durability adding to the longevity of the barrel.

- Q: Are your rifles 100% made in Canada?
- A: Our rifles are designed, engineered, manufactured and assembled in Canada using Canadian Machinery and Canadian Labor. We manufacturer all components of our rifles in house with the exception of parts kits components, stocks and grips.

 

Legal 

Privacy Statement

What information do we collect?
We collect information from you when you enter a contest or sweepstakes, respond to a survey or communication such as e-mail, submit a warranty claim or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them. 

How do we use your information?
We may use the information we collect from you, when you; register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, submit a warranty claim and surf the website. As well as use certain site features in the following ways: To personalize your site experience, and to allow us to deliver the type of content and product offerings in which you are most interested, to allow us to better service you in responding to your customer service requests, and to quickly process your transactions. As well as to administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. 

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. 

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. This can be completed through your browser (like Safari, Netscape Navigator or Internet Explorer) settings. Each browser is a little different, access your browsers Help menu to learn the correct way to modify your cookies. By turning cookies off, you won't have access to many features that make your site experience more efficient, as well as some of our site services will not function properly. However, you can still place orders over the telephone by contacting customer service. 

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information, unless we provide you with advance notice, except as described below. This also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. 

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). 

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 1, 2014. 

Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue directly to nea@neaginc.com

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline. 

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website. 

Your consent
By using our site, you consent to our privacy policy.

 

  Copyright / Trademarks
 

All contents of the North Eastern Arms Web Site are: Copyright 2015 by NEAG Inc. and/or its suppliers. All rights reserved. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved.

 

 Liability Disclaimer


THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE NEAG INC WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. NEAG INC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE NEAG INC WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THE NEAG INC WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.
NEAG INC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE NEAG INC WEB SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. NEAG INC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NEAG INC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE NEAG INC WEB SITE, WITH THE DELAY OR INABILITY TO USE THE NEAG INC WEB SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE NEAG INC WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE NEAG INC WEB SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF NEAG INC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE NEAG INC WEB SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE NORTH EASTERN ARMS WEB SITE.

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